Last updated: [14/02/2025]

1.    General

(a)    This policy applies to all personal information collected by Omni Group Pty Ltd (ACN 609 971 717) (we, us or our) via the website located at www.omnigroup.com.au (Website).
(b)    Your privacy is important to us. We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) (Privacy Act).
(c)    This policy outlines how and when we collect, process, use, share, store, disclose, alter and destroy your personal information and applies to all personal information we collect through: 
          (i)        the Website; and
          (ii)       our products and services.
(d)    If you have any questions about this policy, you can contact us via: 
Privacy Officer
marketing@omnigroup.com.au.

2.    What personal information do we collect?

(a)    Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether or not the information is true or recorded in material form.
(b)    If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this policy.
(c)    The types of Personal Information we collect from you will depend on how you use or access our Website, including:
         (i)         name, address phone number and email address;
         (ii)        information about the products or services you order or enquire about, including how the products or services are used; 
         (iii)       Website login credentials;
         (iv)       payment details (such as credit card number and bank account details), method of payment and any additional information required for user authentication processes; and
         (v)        any other information relating to you that you provide to us, including the information you provide by email or telephone.

3.    How we collect your Personal Information

We may collect Personal Information from you in several ways, including: 
(a)    when you visit the Website and submit information through the Website or related app;
(b)    when you contact us or complete any forms or documents for our products of services;
(c)    through your use, or orders of our products of services (and our records of these);
(d)    when you participate in our surveys, competitions, promotions, questionnaires or other promotional activities we may run from time to time; 
(e)    from third parties; and
(f)    from publicly available sources of information. 

4.    Purpose of collection

(a)    We only use and disclose your personal information for the purposes for which it is collected and any other purposes permitted by law. 
(b)    In particular, we use your Personal Information to:
         (i)         provide you with our products or services, or the Website;
         (ii)        provide you with the best service experience possible on the Website and keep in touch with you about developments in our business; 
         (iii)       improve, develop and manage our products, services and the Website;
         (iv)       operate, maintain, test and upgrade our systems; 
         (v)        notify you of important changes to our Website; and
         (vi)       notify you of rewards, opportunities and promotions we think you might be interested in, including new product or service offerings.
(c)    We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be shared from time to time to maintenance and support personnel for the purposes of performing their duties.
(d)    By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.
(e)    You can opt out of receiving these communications by:
        (i)         contacting our Privacy Officer. We will process opt-out requests within 5 business days and maintain records of your preferences.
        (ii)        using the unsubscribe function in the email or SMS.

5.    Cookies

(a)    We may also collect cookies which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies. 
(b)    Most browsers are initially set up to accept cookies. However, you can reset your browser to refuse all cookies or warn you before accepting cookies. 
(c)    If you reject or disable our cookies or similar technologies, you may still use the Website but may only have limited functionality of the Website. 
(d)    We use different types of cookies including essential cookies for Website functionality, analytical cookies to improve user experience, and marketing cookies that may be set by third parties. Third-party cookies are subject to their respective privacy policies, which we encourage you to review.
(e)    Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.

6.    Links to other sites from our Website

(a)    Our Website may contain hyperlinks to third party websites. 
(b)    We do not endorse any of these third parties, their products or services, or the content on these websites. 
(c)    These websites are not subject to our privacy standards, policies and procedures. Therefore, we recommend that you make your own enquires about their privacy practices. 
(d)    We are in no way responsible for the privacy practices or content of these third party websites. 

7.    Security, Access and correction

(a)    We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years to fulfill our record keeping obligations.
(b)    The APPs:
          (i)     permit you to obtain access to the Personal Information we hold about you in certain circumstances (APP 12); and
          (ii)     allow you to correct inaccurate Personal Information subject to certain exceptions (APP13).
(c)    Where you would like to obtain such access, please contact our Privacy Officer.

8.    Changes to this policy

(a)    We may change this policy from time to time at our discretion. 
(b)    Any revised policy will be posted on our Website and will be effective from the time of posting. 
(c)    Your continued use of our products, services or the Website following the posting of any revised policy indicates your acceptance of the changes to this policy. 
(d)    You should regularly check and read this policy.